Refund & Returns Policy
REFUND & RETURNS POLICY
At Atlas Freight Solutions, we are committed to providing reliable logistics and freight transportation services. This Refund & Returns Policy outlines the circumstances under which refunds may be issued and the responsibilities of both Atlas Freight Solutions and our customers.
1. Service Nature
Atlas Freight Solutions provides transportation, freight forwarding, logistics coordination, warehousing, and related shipping services. Due to the nature of these services, completed transportation services are generally non-refundable unless otherwise stated in this policy.
2. Refund Eligibility
Refund requests may be considered under the following circumstances:
Service Cancellation Before Shipment
Customers may be eligible for a full or partial refund if a shipment is canceled before transportation arrangements have been finalized or before cargo has been collected.
Duplicate Payments
If a customer is charged more than once for the same service due to a billing error, the duplicate payment will be refunded after verification.
Service Unavailability
If Atlas Freight Solutions is unable to provide the agreed service due to operational limitations, a refund may be issued for any amounts paid for the unavailable service.
Billing Errors
Any verified billing or invoicing errors will be corrected and refunded where applicable.
3. Non-Refundable Situations
Refunds will generally not be issued in the following cases:
- Shipment delays caused by weather conditions.
- Delays resulting from customs inspections or government agencies.
- Incorrect shipping information provided by the customer.
- Failure of the recipient to accept delivery.
- Additional charges incurred due to customer-requested modifications.
- Services that have already been completed.
- Delays caused by circumstances beyond our reasonable control.
4. Damaged or Lost Cargo
In the rare event that cargo is lost or damaged during transportation, customers should notify Atlas Freight Solutions immediately.
Claims must include:
- Shipment tracking number
- Description of the issue
- Supporting photographs (if applicable)
- Relevant shipping documentation
Each claim will be investigated individually and compensation, if applicable, will be determined based on the circumstances and any applicable transportation agreements.
5. Returns
As a logistics service provider, Atlas Freight Solutions does not sell physical products directly and therefore does not accept traditional product returns.
If a shipment must be returned to its sender, return transportation fees and any related costs may apply.
6. Refund Processing Time
Approved refunds are typically processed within 7–14 business days depending on the payment method and financial institution involved.
Refund processing times may vary based on banking procedures and payment providers.
7. Claim Submission
Customers wishing to request a refund or submit a cargo claim should contact our customer support team with all relevant shipment information.
Please include:
- Full Name
- Tracking Number
- Invoice Number
- Description of the Issue
- Supporting Documentation
8. Policy Changes
Atlas Freight Solutions reserves the right to update or modify this Refund & Returns Policy at any time. Any changes will be posted on this page and become effective immediately upon publication.
Contact Information
Atlas Freight Solutions
📧 Email: support@atlasfreightsolution.com
🌐 Website: atlasfreightsolution.com
📍 Customer Support Available During Business Hours