Thank you for choosing Atlas Freight Solution. Our mission is to provide reliable, secure, and timely transportation services. Please review our Refund and Service Policy carefully.
1. Policy Overview
Atlas Freight Solution operates under a service-based business model. Refund requests must be made within 30 days of the service completion or delivery date.
Refunds or adjustments may be considered only under specific circumstances outlined below.
2. Eligibility for Refund Requests
A refund or service adjustment may be granted if:
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A shipment was not delivered due to an error directly caused by Atlas Freight Solution
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A service failure occurred (lost cargo, severe delays without notice, or damage proven to be our responsibility)
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The customer provides valid supporting documentation (invoice, shipment ID, proof of issue)
3. Non-Refundable Services
The following are non-refundable:
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Shipping fees for successfully completed deliveries
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Customs clearance charges once processed
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Storage fees already incurred
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Third-party carrier or port handling fees
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Perishable, hazardous, or restricted goods once accepted for shipment
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Digital or downloadable documentation services
4. Refund Process
Once a refund request is submitted:
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Our team will review the case and supporting documents
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You will receive an email confirmation of approval or rejection
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Approved refunds will be processed within 5–10 business days back to the original payment method
5. Delayed or Missing Refunds
If you have not received your refund:
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Check your bank account again
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Contact your card provider (processing may take extra time)
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Contact your bank for pending transactions
If the issue continues, please reach out to Atlas Freight Solution support.
6. Exchanges / Replacement Services
Because freight services are not physical retail products, we do not offer exchanges. However, we may offer:
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Service credits
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Re-delivery options
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Adjustments for qualifying service failures
These are handled on a case-by-case basis.
7. Return Shipping & Customer Responsibility
If a shipment is returned due to:
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Incorrect delivery information provided by the customer
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Refusal of shipment by the recipient
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Failure to pay required duties or fees
The customer is responsible for all additional return or re-shipping costs.
8. Need Assistance?
For questions about refunds, claims, or service concerns, please contact us immediately:
Atlas Freight Solution Support Team
📧 Email:support@atlasfreightsolution.com
📞 Phone: +44343049128
